Frequently Asked Questions
General Questions
All the A's to all your Q's
- What are my log-in credentials? How do I access portals?
- The total cost exceeds the maximum charge of my organization's credit card. Can I pay for these tags via check or a purchase order?
- Why can’t I see my units in Movebank?
- I will be deploying radio tags. How do I register them to work with Motus stations?
Product-specific Questions
Digital Radio Transmitters
From 434MHz Life, Power and Hybrid tags to the new BlūSeries tags: BlūMorpho, BlūBat, and BlūBird
- Can tags stored for a year or more still be used in future seasons?
- Are BlūSeries tags detected by the Motus network?
- Is it possible to attach a harness to a BlūMorpho tag?
- What is the range of a BlūMorpho tag under normal conditions?
- What is the major advantage to using BlūMorpho tags to locate and/or monitor nestlings as they disperse from nesting sites?
- Is there likely to be any interference with the BlūSeries 2.4 GHz signal if the study site is near houses, or a main road? In other words, could there be interference from nearby Bluetooth devices?
- It appeared in BlūMorpho tagging of hummingbird trials that some were attached with glue and presumably the others with a harness. Do the tags come with a hole that can be used to thread a harness through?
- Because the BlūMorpho tags work with the Project Monarch app, does that mean that the app is available for deployment with any BlūMorpho tag-based project?
- What is the detection range of BlūMorpho tags using a cell phone? Is there a way to increase that range?
- What is the weight of the battery-operated BlūBat tag?
- How are BlūSeries tags detected?
- Can the Project Monarch app be used on a cell phone with Bluetooth but no cell service, for example, on an old phone plugged in and left in the field all day?
- What is the detection range of BlūSeries tags from a Motus tower (SensorStation) equipped with a BlūSeries Receiver?
- How are radio tags activated? Do we need to buy an Activator?
- Does CTT's Activator also work for Lotek's tags?
- Can you provide me with an overview of the full- vs. half-length antenna length options for 434 MHz transmitters?
- What is the lifespan of PowerTags?
- What is the lifespan of LifeTags?
- What is the lifespan of HybridTags?
Digital Radio Receivers
SensorStations to BlūReceivers and Sidekicks (oh my!)
- What information is required to order a SensorStation?
- I am having an issue with my SensorStation and need to request support. What information should I provide to CTT as part of the investigation process in the support ticket?
- What are the SensorStation dimensions?
- What is recommended for locating a SensorStation within proximity to potential noise sources?
- If a SensorStation's location relies on a nearby homeowner’s wifi, is there any potential chance that a third party could use that SensorStation to access the homeowner's network?
- What battery is recommended to perform well enough in a SensorStation during very cold weather conditions?
- If excess noise data drives up cell billing at a cell-enabled SensorStation, is it possible for a SensorStation’s SIM card to be deactivated remotely until the noise issue is resolved?
- How much internal storage does the SD card in the SensorStation hold if it doesn't write to the flashdrive without the command?
- Is it possible to set up a local wifi connection to a SensorStation in an area without internet connectivity?
- What are the options to pay for cellular uploads of SensorStation data? Is it possible to pay a lump sum periodically?
- When ordering a SensorStation, is it recommended to include the 12V 30W AC/DC option?
- What is the max distance that a SensorStation should be set up from a Node array? Is it okay for the SensorStation to be adjacent to the Nodes, or does it need to be centered within?
- Does a SensorStation require a funcube or other radio dongle when using it to detect LifeTags?
- Does the SensorStation require a power adapter to use AC power?
- How tall should the station’s antenna reach? For example, is it important to exceed surrounding tree height?
- Would it be possible to mount the SensorStation's antenna on a tree?
- What are your recommendations for SensorStation antennas?
- What is the difference between the various data-sending procedures on internet-connected SensorStations?
- How many antennas per SensorStation are recommended?
- Is there a maximum number of Nodes that can be detected by a single SensorStation?
- We have two 434 MHz antennas and two 166 MHz antennas. When I tried to upload them to the Motus website, I did not see a 166 MHz option in the CTT Integrated setup. Motus said that I needed a FUNCube dongle to attach the 166 MHz antennas, but I thought I was able to plug those directly into the SensorStation 3.0? Or do I need two additional dongles to be able to connect the antennas I have mounted?
- How does coverage of CTT's 434 MHz frequency (UHF) compare to coverage of Lotek tag frequency (166 MHz/VHF) on the Motus network? What about the BlūSeries frequency (2.4 GHz) ?
- Our 166 MHz test tag is not showing on our installed SensorStation. However, the station detected the tag while connected to the interface with the computer. What could this mean?
- Does using a 166 MHz antenna require one of the SensorStation channels to be a 166 receiver? Since I have no 166 MHz tags I don’t have a way of testing whether that’s running the way I think it should. But I do know that the port I have that antenna plugged into picks up my 434 MHz tags if they are close enough to the box.
- Some of our SensorStations are Version 3.2 and others are Version 3.0. Are they any drawbacks to having different versions in our array?
- We just installed a SensorStation. Is there a test for assuring that tags will be recorded at our station?
- What type of coaxial fittings are on a SensorStation?
- We've been testing radio tags with the SensorStation. It is not clear how to optimise the SensorStation settings in the deployment file. The SensorStation User Suide barely covers these settings, and the best alternative is the SensorGnome documentation. Can you offer any recommendations?
- Is a SensorStation necessary in order to use Nodes? Is it possible to collect data directly from Nodes after a period of time?
- If the number of Nodes in a grid is increased, could this improve accuracy for less than 20 meters?Even a potential of 10 meters?
- What is the recommended installed Node height?
- What is recommended Node spacing?
- When is it recommended to return Nodes to CTT for repair?
- What does CTT cover in its Nodes warranty?
- Can the CTT Sidekick be used from a vehicle as well as on foot?
- How does the Sidekick integrate into the Node array?
- The Sidekick's tag indicator light is blinking regularly but no detections are displaying on the app's detection screen. Is it possible it is detecting tags but the tags are not showing on the app?
- How do I access the .csv file of the Sidekick's detections?
- What exactly does the BlūSeries Receiver do?
- Do I need a BlūSeries Receiver?
- What are the best coax and antennas to purchase for the BlūSeries Receiver?
- I will be adding a BlūSeries Receiver to my SensorStation. What additional equipment is needed for proper setup?
- What charging cable do I need for the CTT Activator?
GPS over Cellular
From our flagship ES400 to our smaller workhorse ES420 and tiniest-in-class Flicker GPS
- Will recent initiatives to block spam texting and robo calls affect my unit's connectivity?
- Why isn’t my unit connecting?
- How can my data be pushed to Movebank?
- How do I activate my unit?
- Why is it necessary to use 2 different portals to view data?
- My Flicker tags arrived already activated. Is there anything else I need to do before deployment?
- Should the Daily Connect and Daily GPS occur at different times instead of the same time?
- What is the positional accuracy of the FlickerGPS?
- Should I reduce the amount of times my Flicker collects GPS points so that the battery isn’t draining?
- We have old and new ES400s deployed for our project. Is it possible that the advent of 5G service areas will affect our tag connectivity?
- What is the differences in capabilities between the FlickerGPS and the ES-420?
- The description for FlickerGPS includes the statement "all data fees included." What exactly does that mean?
- What data fees are necessary to operate the ES-420?
- As I review the Flicker data on the app, I see cell location points that seem a bit far off the mark for our species (> 200 km from where we'd expect to see them). Any idea why we would be getting these unusual locations?
Do you still have a question we didn't answer?
We're here to help
This is a living document, so please submit your questions to our CSD and we will work to both answer you and add ones we feel would be useful for others! Thanks in advance.